Refund policy

REFUNDS ARE HANDLED ON A CASE BY CASE BASIS EXCEPT:

MAILING ISSUES REPORTED AFTER 7 DAYS FROM WHEN THE PACKAGE WAS MARKED DELIVERED.

IF PACKAGES ARE DELIVERED DUE TO AN INCORRECT OR INVALID ADDRESS ENTERED AT CHECKOUT.

YOU HAVE 7 DAYS AFTER YOUR ESTIMATED DELIVERY DATE TO REPORT TO HYPEFACTORY THAT YOUR PACKAGE HAS NOT BEEN MARKED DELIVERED.

FOR EXAMPLE, IF YOU MADE A PURCHASE June 5TH, AND IT HAS NOT BEEN MARKED DELIVERED BY JUNE 15TH (10 BUSINESS DAYS AFTER PURCHASE), YOU HAVE UNTIL JUNE 22ND (7 DAYS FROM YOUR ESTIMATED DELIVERY) TO REPORT THIS TO HYPEFACTORY at HYPEFACTORYLBC@GMAIL.COM

PLEASE REACH OUT TO HYPEFACTORY AFTER CONTACTING THE CARRIER FOR ASSISTANCE. CHECK THE APP OR YOUR EMAIL INBOX/SPAM FOR TRACKING INFORMATION. THE CARRIER WILL BE ABLE TO CONFIRM IF YOUR PACKAGE IS DELAYED OR OFFICIALLY LOST. WE, UNFORTUNATELY, HAVE NO CONTROL OVER THE SHIPMENT ONCE IT LEAVES OUR PARTNERS' HANDS.